PLAN BRONZE
Indícanos tú email y en breve nos pondremos en contacto contigo.
EXTENDED SUPPORT for Blue Yonder TMS
We offer the peace of mind of always being there. No more incidents.
Support team is highly specialized in Blue Yonder TMS
Our successful implementations endorse us. We ensure that the project is executed in a timely manner, meeting the objectives and expectations of our clients at all times. We go where others don’t by taking Blue Yonder TMS to another level.
FUNCTIONAL ACCREDITATION Blue Yonder
- 100% of our support team is functionally accredited in TMS by Blue Yonder.
TECHNICAL ACCREDITATION Blue Yonder
- 100% of our support team is technically accredited in TMS by Blue Yonder.
WITHOUT INTERMEDIARIES
- No intermediaries. Direct support with a BY TMS expert.
Learn about our extended support plans
Our successful implementations endorse us. We ensure that the project is executed in a timely manner, meeting the objectives and expectations of our clients at all times. We go where others don’t by taking Blue Yonder TMS to another level.
BRONZE
-
We support you in all ticketing and incident management with Blue Yonder, reducing the manufacturer's resolution times.
MOST SOLD
GOLD
-
Much more than support: continuous improvement, periodic training, discounts on other services and many more benefits...
Extended Support Services | BRONZE | SILVER | GOLD | |||
|---|---|---|---|---|---|---|
Coverage Monday through Friday | ||||||
24×7 Coverage | – | |||||
Preventive support | – | – | ||||
Languages: Spanish and English | ||||||
Other languages | – | – | ||||
On-Premise Architecture | – | |||||
Cloud Architecture | ||||||
Annual ticket opening limit | – | – | ||||
Limit of authorized users to open tickets | – | – | ||||
Opening and closing tickets with Blue Yonder Support | ||||||
Ticket tracking and communication with Blue Yonder Support | ||||||
Opening tickets through the BlueGistics support portal | ||||||
Opening tickets through the customer’s own portal | – | |||||
Ticket opening via e-mail, phone call or WhatsApp | – | |||||
First response SLA | ||||||
SLA resolution | – | |||||
Access to BlueGistics 24×7 support portal | ||||||
Regular reports and meetings | – | |||||
Direct scaling with direction | – | |||||
Continuous training | BRONZE | SILVER
| GOLD | |||
Initial training use BlueGistics support portal | ||||||
Blue Yonder TMS trainings | – | |||||
Access to BlueGistics know-how | ||||||
Invitations to Blue Yonder’s free short TMS trainings | ||||||
Discount on other training courses with BlueGistics | – | |||||
Continuous improvement | BRONZE | SILVER
| GOLD | |||
Annual TMS assessment | – | – | ||||
Jobs creation | – | – | ||||
Modification of existing jobs | – | – | ||||
Support for migrations to new versions of TMS | – | – | ||||
Discount in the contracting of bags of hours with BlueGistics | ||||||
Exclusive services for On-Premise customers | BRONZE | SILVER
| GOLD | |||
Security patch installations/WebLogic | – | – | ||||
Corrective installations of TM and TP patches | – | |||||
Preventive installations of TM and TP patches | – | |||||
Weekend or after-hours patch installation | – | |||||
Enter your email and we will send you the complete PDF of our Extended Support.
Download it now!
FEATURES
BENEFITS
- Prescinde de gastos relacionados con servicios de consultoría externa.
- Minimiza las pérdidas causadas por fallos en sistemas.
- Ofrece apoyo a los operadores mientras adquieren experiencia.
- Garantiza la ejecución sin problemas de tu operación.
- Previene que los incidentes generen impactos importantes.
Rely on BlueGistics for Blue Yonder TMS Support
"BlueGistics has supported us during the most challenging times, taking on stalled projects and proactively collaborating to achieve our goals. They are a very approachable, expert, independent, and problem-solving provider. I look forward to more projects with them in the future because I know they will succeed!"
IT Director, Tradisa
"Our strategic partnership and collaboration with BlueGistics significantly enhances our Supply Chain Execution solutions, specifically our Transportation Management System (TMS) solution, allowing us to deliver even more comprehensive capabilities to our valued customers. Together, we are poised to support the logistics industry and provide unmatched efficiency and innovation."
Director, Partners & Alliances Latin America, Blue Yonder
Are you looking for a true expert TMS team?
“Our team is here to help you, feel free to contact us to start improving your transportation processes and the use of your TMS.”
SUCCESS CASES
We guarantee successful projects. Learn about our success stories and how we can help you.
AB InBev is the world’s largest brewer, with a global market share of close to 30%.
SUCCESS CASES
Who?
AB InBev. The world’s largest group in one of the most competitive markets.
What did we do?
-Several reengineering projects around the world to increase transportation savings.
-Customer success project for continuous improvement of the TMS.
What have we achieved?
200,000 USD/month in savings from logistics reengineering and exploitation of synergies.
20% of the planned non-routable lanes per day.
Automation of all bid rejection processes.
Elimination of all non-value-added activities.
TMS integration with last mile software for automatic route tracking.
Set of reports for easy evaluation of TMS output.
Celsa Is the first Spanish private steel group and the third steel manufacturer in Europe.
SUCCESS CASES
Who?
CELSA. The largest steel producer in Spain and the largest steel recycler in Europe.
What did we do?
Implementation project to automate the load building and carrier selection.
Customer success project for continuous improvement.
What have we achieved?
~12% in the overallcost of transportation.
Automation of sequential bidding.
Standardization and simplification of processes throughout Europe.
Elimination of non-value-added activities.
Automatic multimodal transport.
Generation of synergies in all logistics platforms (rail + road).
Tradisa Is a comprehensive operator of leading global logistics solutions for the automotive sector.
SUCCESS CASES
Who?
TRADISA. “Vehicle logistics”. One 3PL focused on diesel vehicles and logistics.
What did we do?
Implementation project to automate the load building and carrier selection.
What have we achieved?
~10% decrease in annual mileage.
Complete trace of CO2 carbon footprint.
100% automation of the invoicing process and integration with SAP.
+15% savings/year due to a reduction in penalties.
Standardization and simplification of processes throughout Europe.
Elimination of non-value-added activities.
OUR CUSTOMERS
At BlueGistics we provide global service on all continents and work with the leading companies in each sector (manufacturers, retailers, logistics operators and freight forwarders). Our goal is the satisfaction of our customers!
OUR COLLABORATORS
Collaborating and working with leading companies is key to being able to provide a quality service, that’s why inBlueGisticw we trust in:
Contact Us
EMEA OFFICE
Calle Mallorca 221, 2º 2ª, 08008 Barcelona, Spain
EMEA OFFICE
Calle Pau Claris 108, 4-1, 08009 Barcelona, Spain
MEXICO OFFICE
Torre Reforma Latino. Paseo de la Reforma 296, Piso 41, Col. Juárez, 06600 CDMX, México
MEXICO OFFICE
Torre Reforma Latino. Paseo de la Reforma 296, Piso 41, Col. Juárez, 06600 CDMX, México
BRAZIL OFFICE
Av. Paulista, 302 – sala 97 – Bela Vista, São Paulo – SP, 01310-000, Brasil
BRAZIL OFFICE
Av. Paulista, 302, Bela Vista, São Paulo - SP, 01310-000, Brasil
